Staff Training Sop
To ensure all staff communicate about Molecular Hydrogen Inhalation in a way that:
· Is FDA-compliant
· Avoids medical or disease claims
· Maintains a consistent, professional, wellness-focused message
· Protects the clinic legally and ethically
Scope
This SOP applies to:
- Front-desk staff
- Providers and technicians
- Sales and marketing staff
- Anyone speaking with patients about Molecular Hydrogen Inhalation
Core Positioning (Non-Negotiable)
Molecular Hydrogen Inhalation offered at this clinic is:
- A wellness service
- NOT a medical treatment
- NOT intended to diagnose, treat, cure, or prevent disease
APPROVED LANGUAGE (STAFF MUST USE)
- Supports cellular health
- Helps maintain redox balance
- Supports mitochondrial function
- May help reduce oxidative stress
- Supports the body’s normal inflammatory response
- Supports overall wellness and recovery
- Works with the body’s natural processes
- Used as part of a wellness routine
PROHIBITED LANGUAGE (STAFF MUST NEVER USE)
- “Treats” any condition
- “Cures” inflammation or disease
- “Repairs” mitochondria
- “Eliminates” oxidative damage
- “Medical therapy” (unless FDA-cleared)
- “Heals,” “fixes,” or “reverses” conditions
- Any comparison to drugs, prescriptions, or medical procedures
Required Response Structure (Use Every Time)
Clarify
scope
Molecular Hydrogen Inhalation here is not a medical treatment…
Clarify scope
Molecular Hydrogen Inhalation here is not a medical treatment…
Reframe to
wellness support
What it does is support cellular and metabolic balance…
Reframe to wellness support
What it does is support cellular and metabolic balance…
Avoid disease
claims
Focus on oxidative stress, balance, resilience, recovery
Avoid disease claims
Focus on oxidative stress, balance, resilience, recovery
Redirect medical
decisions
Always consult your healthcare provider for medical advice.
Redirect medical decisions
Always consult your healthcare provider for medical advice.
MEDICATION & Diagnosis Rule
- Staff must never advise stopping medications
- Staff must never diagnose conditions
- Always redirect to the patient’s licensed healthcare provider
Approved response:
Required Disclaimer (Verbal & Written)
- Molecular Hydrogen Inhalation is a wellness service and is not intended to diagnose, treat, cure, or prevent any disease.
- Individual experiences may vary.
- This service does not replace medical care.